Customer Help
Expert support for your wholesale and custom teaware projects.
Expert Answers for Your Business
Wholesale Orders & Delivery
We process wholesale orders within 3-5 business days. Express shipping (Air) takes about 7-15 days, while Sea freight (for bulk) takes 30-45 days depending on your location.
Yes! If you need a specific design, just send us a photo. With 10+ years in Dehua, we can source or custom-make almost any ceramic teaware for you.
Absolutely. We provide free FBA labeling and secure blind-shipping (no factory info) directly to your customers worldwide.
Once your order is shipped, we will send a tracking number to your email. You can track it directly on our website or through the carrier’s portal.
We ship to over 100 countries, including the US, UK, Europe, Australia, and SE Asia. If you can checkout, we can ship to you.
Yes. While we support 1pc MOQ, we offer significant tiered discounts for bulk purchases. The more you buy, the lower the unit price. Please contact us via WhatsApp or email for a custom wholesale quote based on your volume.
Yes, 100%. Our ceramics are high-fired at 1300°C, making them lead-free, cadmium-free, and non-toxic. They are fully compliant with FDA and SGS standards and are safe for use in dishwashers and microwaves.
Certainly. We offer full bespoke packaging services, including custom gift boxes, branded carry bags, and protective foam inserts. We can help you create a premium unboxing experience that reflects your brand’s identity.
Peace of Mind for Your Brand
Protection & Return Policy
We support small businesses! You can add a laser-engraved logo starting from just 1 piece. For colorful decals, the MOQ is usually 50-100 pieces.
Yes. We can provide digital mockups for free. For physical samples, you can order 1 piece directly from the product page to check the quality first.
100% Guaranteed. Ceramics are fragile, but our B2B packaging is very secure. If anything breaks, send us photos within 48 hours of delivery, and we will provide a full refund or free resend immediately.
For standard items, we offer a 30-day return policy. However, customized products (with your logo) cannot be returned unless there is a quality issue.
We apologize! Please contact us at [Your Email/WhatsApp] with your order number and a photo of the received item. We will ship the correct one to you at no extra cost.
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We accept PayPal, Visa, MasterCard, and Bank Transfers (T/T). All transactions are 100% secure and encrypted.
Absolutely. We highly respect your intellectual property. Any custom logos, unique patterns, or bespoke packaging designs you provide are strictly confidential. We will never sell your branded products to other customers or display them in our public catalog without your explicit permission.